To help our customers optimize order fulfillment and ensure no Shopify orders are missed, HotWax Commerce is excited to introduce our new update that further reconciles order counts in Shopify and HotWax Commerce.
Shopify orders are periodically checked and downloaded into HotWax Commerce, then brokered to the optimal location for fulfillment. These order downloads from Shopify are a crucial step in order management – if an order is not downloaded in HotWax Commerce, it will categorically not be fulfilled.
Previously, some Shopify orders were not downloaded to HotWax Commerce for the following reasons:
Added a new job that runs every day at midnight and imports all orders created in Shopify in the last 24 hours to HotWax Commerce (excluding those already imported), thus ensuring that any missing orders are caught. Rest assured that all Shopify orders are reflected in HotWax Commerce and fulfilled optimally!